Effective Date: 01 May 2026
At EzzX, we are committed to delivering your orders safely, securely, and efficiently. This Shipping Policy outlines how orders are processed, shipped, delivered, and handled after dispatch.
By placing an order on https://ezzx.in, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
1. Order Processing
All orders are processed only after successful payment confirmation.
Every order undergoes internal verification, quality inspection, packaging, and operational processing before being dispatched.
Orders are generally processed within 2–5 business days, excluding Sundays, public holidays, and non-operational days.
Processing timelines are estimates only and may vary due to factors including, but not limited to:
- High order volumes
- Product availability
- Quality inspections
- Operational requirements
- Technical issues
- Public holidays
- Promotional campaigns
- Product launches
- Unforeseen operational circumstances
EzzX reserves the right to delay order processing where additional verification, fraud prevention, security checks, payment verification, or operational review is considered necessary.
2. Estimated Delivery Timeline
Once dispatched, estimated delivery timelines are generally:
- Metro Cities: Approximately 2–5 business days
- Other Cities & Towns: Approximately 3–7 business days
- Remote or Difficult-to-Service Locations: Delivery may require additional time depending upon courier serviceability.
Delivery timelines are estimates only and should not be interpreted as guaranteed delivery commitments.
3. Total Estimated Delivery Time
Most orders are expected to be delivered within approximately 4–12 business days from successful order confirmation.
Actual delivery times may vary depending upon destination, courier operations, weather conditions, public holidays, transportation disruptions, or other circumstances beyond the reasonable control of EzzX.
4. Shipping Charges
Shipping charges are calculated based on the total order value.
- Orders with a cart value below ₹499 are subject to a shipping fee, which will be displayed during checkout before payment.
- Orders with a cart value of ₹499 or above qualify for Free Shipping, unless otherwise stated.
Shipping charges, free shipping eligibility, promotional shipping offers, and related terms may be modified, suspended, or withdrawn by EzzX at any time without prior notice.
5. Dispatch & Order Tracking
Once an order has been dispatched, tracking details will be sent to the email address provided during checkout.
Tracking information is generated and updated by the respective courier partner and may take some time to become active after dispatch.
EzzX does not control the frequency, accuracy, or availability of tracking updates provided by courier partners.
6. Delivery Delays
While EzzX makes every reasonable effort to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including but not limited to:
- Courier operational delays
- High shipment volumes
- Public holidays
- Weather conditions
- Natural disasters
- Transportation disruptions
- Government restrictions
- Security checks
- Local regulations
- Technical failures
- Remote delivery locations
- Force majeure events
- Any other unforeseen circumstances
Estimated delivery timelines are indicative only.
Delay in delivery shall not automatically entitle the customer to cancellation, refund, replacement, compensation, or damages unless otherwise determined by EzzX in accordance with applicable law.
7. Customer Responsibility
Customers are solely responsible for providing complete, accurate, and up-to-date information at the time of placing an order, including:
- Full Name
- Shipping Address
- Mobile Number
- Email Address
- PIN Code
EzzX shall not be responsible for delays, failed deliveries, returned shipments, additional shipping charges, or losses resulting from incorrect, incomplete, inaccurate, or outdated information provided by the customer.
Once an order enters processing or dispatch, modifications to the shipping address or contact information may not be possible.
8. Failed Delivery Attempts
Courier partners may attempt delivery multiple times in accordance with their operational policies.
If delivery cannot be completed due to:
- Customer unavailability
- Refusal to accept delivery
- Incorrect address
- Incorrect contact details
- Failure to respond to courier communication
- Customer-requested rescheduling
- Any customer-related reason
the shipment may be returned, cancelled, or held by the courier partner.
Where re-dispatch is possible, additional shipping charges may apply.
9. Multiple Shipments
Orders containing multiple products may be packed and shipped together or separately depending upon operational requirements, inventory availability, logistics planning, packaging requirements, or courier arrangements.
Customers may therefore receive more than one shipment for a single order.
Separate shipments shall not be considered incomplete fulfilment of an order.
10. Shipping Restrictions
Currently, EzzX ships only to serviceable locations within India.
Delivery availability depends upon the serviceability of our logistics partners.
EzzX reserves the right to refuse, delay, modify, or cancel shipments to locations that are non-serviceable, restricted, high-risk, or otherwise unsuitable for operational reasons.
Where an order cannot be fulfilled due to serviceability limitations, EzzX shall determine the appropriate resolution at its sole discretion.
11. Damaged, Incorrect, or Missing Products
If you receive:
- A damaged product;
- A defective product;
- An incorrect product; or
- An incomplete shipment,
you must notify EzzX within 24 hours of delivery by emailing:
To help us review your request, please include:
- Order Number
- Clear photographs of the product
- Clear photographs of the packaging
- Clear photograph of the shipping label
- Description of the issue
- Unboxing video (if requested for verification)
Failure to provide adequate supporting evidence or to report the issue within the prescribed timeframe may result in rejection of the claim.
All claims are subject to verification and approval in accordance with our Refund & Returns Policy.
12. Delivery Confirmation
An order shall be considered successfully delivered once the courier partner records the shipment as delivered to the shipping address provided during checkout.
Courier delivery records may be relied upon by EzzX while reviewing delivery-related disputes.
Any delivery-related concerns should be reported promptly along with relevant supporting information.
13. Limitation of Liability
To the fullest extent permitted under applicable law:
- EzzX shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from shipping or delivery.
- EzzX shall not be responsible for delays caused by courier partners or circumstances beyond its reasonable control.
- EzzX shall not be responsible for delivery failures arising from incorrect customer information, refusal to accept delivery, customer unavailability, or circumstances beyond its reasonable control.
- In no event shall EzzX’s total liability exceed the amount actually paid by the customer for the specific order giving rise to the claim.
Nothing in this Shipping Policy limits any rights available to consumers under applicable law.
14. Policy Updates
EzzX reserves the right to modify, revise, suspend, or replace this Shipping Policy at any time without prior notice.
The latest version published on https://ezzx.in shall supersede all previous versions.
Continued use of the website after any modification constitutes acceptance of the updated Shipping Policy.
15. Contact
For shipping-related queries, please contact:
EzzX Support
Email: support@ezzx.in